Answers to common questionsHow does shipping work?
I will use a variety of shipping methods to keep costs down for you. Please note that in the event a courier is used, they may be provided with authority to leave your parcel if nobody is home, so you should ensure an address where you are comfortable for the courier to leave your parcel in the event you are not present. Orders large in value may be required to be signed for. A work postal address may be better suited for your delivery. You will always be provided with tracking so you can track your delivery.
- Orders under $150 in value (within Australia) shipped for $11
- Orders over $150 in value (within Australia) shipped for FREE
- Orders under 1kg to NZ $30
- Orders 1.1kg - 3kg to NZ $50
- Overseas? I can ship to you. Please note, you may be liable for export/import costs & this is dependant on your country and its customs requirements. Please email me to ask about shipping to your country as I will need to manually calculate your shipping and invoice you
Your shipping will be automatically added on depending on your location and order weight during the checkout process (don't worry, you'll get to see the shipping cost BEFORE you pay, so don't be scared to proceed to check out if you are not sure, you can cancel and amend your order at any stage.
How long does shipping take?
Well, that depends on where you are! We ship with couriers and Australia Post, to ensure the fastest, most reliable delivery possible. Should there be any anticipated delay in getting your order to you, I will tell you.
I live in Brisbane, can I pick up my order instead of having it shipped?
Yes, you can do this! To place an order this way, please select local pick up (free) on check out. I am in Narangba, on the north side of Brisbane, and pick up is available at varied times/days each week as organised on an individual basis. Please note, I prefer that you ask me about this prior to placing your order so we can arrange a time and day that suits us both.
I'd love to see your products in person cos I don't like buying stuff online, can I do this?
Yes - you sure can! I can arrange a viewing of items by appointment. Otherwise, you may find me at large scale pet events where on-the-day purchasing is available.
I am looking for something you don't have, can you get it?
In short, yes I probably can! Please always contact me if you are looking for something, I expand my range based on feedback, so if you don't ask....... well I might not get it.
Is purchasing from your website safe?
I endeavor to do all I can to keep your payments safe. I utilise various well known and respected payment services and will NEVER store your credit card or other payment methods or details.
Are you a real business?
Yes Beaky Things is a real business, the ABN is 71 700 193 115 and the trading address is Ngungun Parade, Narangba 4504 QLD Australia
The contact phone number is 0409 719 956